Support

Billing, cancellation & refunds

Membership is billed in advance, per business location, through our payment processor (Stripe), at the rate published for your market. In Rapid City that is $49.00 (USD) a month, or $490.00 a year, plus applicable sales tax. Your subscription renews automatically until you cancel. Payment by invoice, with no card stored, is available by arrangement. Apart from the subscription and applicable taxes, Hypher charges nothing else: no commissions, no per-referral fees, and no percentage of your sales.

Rates don't include sales tax. It's added on top and shown as its own line on every invoice. In Rapid City it's about 6.2%, which makes a single location about $52.04 a month. Stripe calculates the exact amount from your billing address, so it can differ slightly from the estimate you saw at signup. A free period is a $0.00 invoice with no tax on it, so the first invoice showing tax is the one after it ends.

Every business that joins in Rapid City before February 15, 2027 pays nothing until then, whenever it joins. You can withdraw a pledge at any time before the first charge, at no cost, by emailing us from the address on your pledge.

You can cancel anytime from your dashboard. Cancelling stops all future billing; your membership stays active through the end of the period you have paid for and then does not renew. Fees already paid are non-refundable, and we do not credit partial periods, except where required by law.

To update your card on file or view past invoices, open the billing portal from your dashboard settings. The full, binding terms are in our Terms of Service.

Your account & signing in

You sign in with a code we email you, or with a password if you have set one. If the code doesn’t arrive, check your spam folder, then email us and we’ll get you in.

Manage your profile, offers, and business details anytime from your dashboard.

Your Hypher card

Your card and the QR code printed on it are assigned to your business while your membership is active. If a card is lost or damaged, or you need one for an additional location, contact us and we’ll sort it out. Please don’t transfer, copy, resell, or cover a card. Cards remain Hypher property.

Ratings & your public page

Customers who check in can leave a star rating. Everyone sees the same invitation to review you on Google, whatever rating they gave. If a rating looks wrong, or something on your public page is incorrect, email us and we’ll look into it.

Your data & privacy

You can close your account from settings. To get a copy of your business data, or to have it deleted outright, email us. See our Privacy Policy for how we handle information.

For customers

Customer accounts are free and optional. To stop emails, use the unsubscribe link in any email we send. To stop texts, reply STOP. To delete your account or anything you’ve saved, email us.